If you click “See more” to indicate you are having trouble logging in, you will be taken to a workflow in our support center that will walk you through basic troubleshooting steps before enabling you to submit a request if necessary. On both the Lyft Business Portal and Concierge login pages, you can select ‘See more’ to receive help at the click of a button. We will email you back at the email address you used to log in to your Lyft Business account. This will open up our contact form in a separate tab with your ride ID already pre-populated.įrom there you can select your request type, include a detailed description, add any attachments, and submit your request. You can get help in the Concierge portal for a specific ride by selecting the ride card and clicking the “Get help” icon. Chat support is available during extended business hours. If you select the chat option, you will be directly routed to a support representative who can assist you.For example, this is where you can dispute a ride charge or a lost item. If you select the email option, our team will get back to you within a few business days.Both email and chat options are available throughout the workflow. You can always still get in contact with a Lyft support representative, we’re here to help. Both chat and email options are available if you’re unable to find the answer to your question. You can easily click through the workflow to assist you in finding the answers you need. If you still can’t find what you’re looking for, you can also use the Get Help button to connect with our support team over chat or email.Ī workflow is a predetermined flow of answers to our most commonly asked questions. The Get Help button is a self-service tool that allows you to ask a question or utilize our predefined workflows from our most asked questions. Where to find help across our Lyft Business products? In the Lyft Business Portal In the case of an emergency, riders should contact 911 directly or by requesting emergency assistance through the app. If your rider has their own Lyft account, support is also available in the app (select the three-line icon in upper left corner > select ‘Help’).This is where users can find information about their Lyft app and personal account, our safety policies, and other basic information about ridesharing. Lyft’s main support center for riders and drivers.You can access our business support center – including the contact form and chat support during extended business hours – via the portal’s Get Help button.
This is where you can directly contact our dedicated Lyft Business support team over email.
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Where to find help across our Lyft Business products?.Learn more about where and how users can find help with Lyft Business.
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